Just a quick note to thank Laura for their kind consideration and very close attention. Mine wasn't a massive order, but I felt my needs were important to them. One item I purchased was an office chair (a 1 off) I explained I had a bad back and wanted something that was supportive and comfortable, they went out of their way (it was lunchtime) to find me something that fitted my needs. I am sitting in my new chair at the moment and it does everything they said it would. In a modern fast moving world where service usually comes second, it's great and refreshing to find a company with old fashioned customer service values.